Refund policy

Refund Policy:

This refund policy applies exclusively to purchases made through our official website. It does not apply to products purchased through other e-commerce platforms, third parties, distributors, or physical retail locations.

1. Product Nature: As Macho's Mexinnaise is a consumable product with specific storage conditions and expiration dates, we do not accept physical returns under any circumstances.

2. Replacements: We do not offer product replacements. In applicable cases, refunds will be issued in accordance with the criteria outlined in this policy.

3. Refund Request: To be eligible for a refund, the customer must:

• Submit the request within 15 calendar days from the delivery date

• Provide the following documentation:

o Clear photographic evidence of the product. The evidence must include clear images of the product received and its packaging, showing the lot number and expiration date.

o A copy of the invoice or proof of purchase.

Requests that do not meet these requirements will not be processed.

4. Eligible Refund Cases: A refund may be considered only in the following situations:

• The product arrived damaged or broken

• The product had expired at the time of delivery

• There is evidence that the product was in poor condition upon opening

• The customer received a product different from the one ordered

5. Evaluation Process: Once a complete request is received, our team will review the information provided. We reserve the right to approve or reject the request based on the submitted evidence.

6. Refund Processing: If your refund request is approved, we will notify you via email. The refund will be issued to your original payment method. Please note that processing times may differ based on your financial institution. If your refund request is not approved, you will be informed of the denial reason and any additional steps, if applicable.