Shipping policy

Shipping Policy Last updated: April 12th, 2026

Thank you for shopping with Macho's Mexinnaise. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United States.

1. Shipping Locations

We currently ship within the United States only. At this time, we do not offer international shipping.

2. Order Processing Time

Orders are processed within 1–3 business days.

3. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location. Estimated delivery times:

  • Standard Shipping (via Amazon): 2–3 business days

Delivery times are estimates and not guaranteed.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

5. Shipping Carriers

We have partnered with Amazon, who will be responsible for coordinating and managing all shipments on our behalf. Shipments may be fulfilled directly by Amazon or through third-party carriers such as UPS, FedEx, USPS, and others.

6. Delays & Delivery Issues

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping addresses

If your package is marked as delivered but not received, please contact the carrier company first. If unresolved, contact us for assistance at: customerservice@grupoaltex.com

7. Incorrect Address

Customers are responsible for entering accurate shipping information. If an incorrect address is provided:

  • We are not responsible for lost packages

8. Damaged or Lost Packages

If your order arrives damaged:

  • Contact us within 15 calendar days from the delivery date
  • Include clear photos of the product and packaging

We will review the case and may offer a refund at our discretion.

For lost packages:

9. Food Product Disclaimer

Macho's Mexinnaise products are perishable and consumable goods. We are not responsible for:

  • Improper storage after delivery
  • Damage due to heat exposure or environmental conditions after delivery
  • Delays caused by shipping carriers that may affect product condition once shipped

If you experience any issues with your order, please contact us within 15 calendar days from the delivery date at: customerservice@grupoaltex.com

10. Order Changes & Cancellations

Once an order is placed, we cannot guarantee changes or cancellations. If you need to request a modification or cancellation, please contact us as soon as possible at: customerservice@grupoaltex.com

We will do our best to accommodate your request, but changes are not guaranteed once the order has been processed.

Terms & Conditions (Updated sections)

Shipping & Delivery

We ship within the United States only. Delivery timelines are estimates and may vary depending on location and carrier availability.

Returns & Refunds

If your order arrives damaged or incorrect, you must contact us within 15 calendar days from the delivery date with photo evidence. Refunds are issued at our discretion.

Contact Information

For any questions or concerns, please reach out to us at: customerservice@grupoaltex.com

Privacy Policy (Updated section)

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at: customerservice@grupoaltex.com